I make it a priority to enhance the customer experience with my skills and background. You can troubleshoot and resolve complex issues as they come, but if the customer leaves with a less than positive experience, that is what they will remember.

Goals

To expand my IT skills daily to become a valuable resource to my internal and external customers. The area of most focus is IT project and end user support.

My long term goal is to keep expanding my IT knowledge and pursue advanced project management skills with emphasis in Microsoft, Cloud, AI and Security to become a more valuable IT asset to the organization.

Growth

The growth in skills and practice are important parts of the journey to self improvement.  In my path to become an advanced project specialist, I will explore and learn new ideas and techniques while also applying my previous IT, Business, Data Analysis, Presentation and Customer Service experience.

reflection

Looking back at my experiences, I will pull from my knowledge of IT and support to identify new areas to grow. This will be the benchmark to measure my expected growth of enhanced knowledge and skills.

Testimonials

"Lorenzo is a strategist and looks at ways to improve processes and increase efficiency.  Lorenzo was instrumental in generating ad hoc reports, presentations, training materials and communications across departments to effectively align resources where needed.  He also demonstrated willingness and provided guidance to team members during his tenure at American Airlines. Lorenzo's dedication to customer service will truly be an asset to any organization."

– David Martinez, American Airlines, Senior Infrastructure Engineer at American Airlines

Success stories

"Lorenzo has been a tremendous asset to AA. Lorenzo is a Rising Star. He brings valuable skills to the Enterprise Print Services. Lorenzo has been part of the Office Automation (OA4) print project. Lorenzo has presented many MPS training sessions with the ITFS engineers to help educate them on the full support structure of MPS. He has been a major contributor to the SkyView move project. He worked many hours to ensure all printers and copiers were delivered on time and setup correctly before every move was scheduled. Lorenzo continues to provide very good direction to the ITFS as they take on more support of the Printer environment. Lorenzo continues to use his skills to provide the best possible support for both his co-workers and our clients. Lorenzo received 4 Above and beyond this year. Lorenzo is highly valuable employee to American Airlines."

– Brian Hoyt, American Airlines, Direct Manager at American Airlines

"Lorenzo's dedication to the team's success can be seen in his willingness to sacrifice personal time in order to complete critical deliverables that were needed in order to present the project to various stakeholders. Lorenzo assisted with multiple presentations to senior leadership including a final presentation to the American CIO. Lorenzo is articulate and able to transform technical requirements into understandable data points. Lorenzo never hesitates to jump in and can be relied upon to always dive into a problem until the challenge has been resolved."

– Glenn Ray, American Airlines, Direct Manager at American Airlines

"Lorenzo was a Project Manager that I worked with closely while I managed the HP Managed Print agreement for American Airlines. I always found Lorenzo to be reasonable and a true partner. He worked beyond just having a vendor-customer relationship, but wanted both parties to be successful. He and a small team at AA worked with us on many issues over the 3 years and found him always to be professional and "let's get it done attitude". He has an in depth knowledge of outsourcing both as a customer and provider. I always appreciated his support as a customer and what he brought to the program."

– Earl Ramsey, PMP, HP Global Account Manager | Program Manager | Project Manager | Service Delivery Manager | Vendor Relations

Philosophy

I believe we all have the power to become the best version of ourselves.  Never stop learning something new, then use it to make a difference.

Lorenzo Narvaez Jr

Lorenzo@VivaceAnalytics.com
+1 682-266-7567